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Reusable NPS surveys setup we share with new CSMs

owen_vance_e49c3

We're working through dashboards and we added a second product line. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

maya_mehta_73f84

+1. The Snowflake step is where ours kept breaking.

wade_marsh_40f9c

We hit this too. Scoping session replay to trial users first made it manageable.

diego_nair_0db77

We measure NPS weekly now and it's made response routing decisions much easier.

gus_boyd_01b1f

We measure churn weekly now and it's made CES tracking decisions much easier.

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