nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

response routing behaving oddly since volume tripled after launch — ideas?

ruth_trin_d8f88

Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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Response Routing

Comments

ravi_webb_cf3f1

Honestly dashboards didn't move renewal rate for us. Jira did more.

theo_holt_a15ec

+1. The Segment step is where ours kept breaking.

aisha_pace_ebee2

Honestly auto-theming didn't move CSAT for us. Zendesk did more.

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