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Our playbook for session replay across our SMB tier

liam_dunn_a10a7

Trying to get journey alerts right for our SMB tier. The defaults don't quite fit. What did you change?

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esme_rourke_ec05b

Curious what cadence you landed on. We over-asked and churn tanked.

wade_mehta_7fb03

Worth checking your NPS window. Ours was skewed until we narrowed it.

ivy_okafor_0dad9

We measure CES weekly now and it's made dashboards decisions much easier.

aisha_holt_2a6f1

We hit this too. Scoping auto-theming to trial users first made it manageable.

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