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How do you handle CSAT surveys when volume tripled after launch?

wade_trin_2bfeb

Trying to get the feedback widget right for enterprise accounts. The defaults don't quite fit. What did you change?

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CSAT

Comments

tara_voss_4cded

We measure renewal rate weekly now and it's made dashboards decisions much easier.

kiran_voss_88ae5

Spent a week on this. The fix was tying dashboards to the account owner field.

sam_rourke_deeab

We measure CES weekly now and it's made journey alerts decisions much easier.

elena_holt_5f2a8

Following. We're about to do the same thing for renewals at risk.

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