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Best way to set up CES tracking for new onboarding cohorts?

lena_holt_9199e

Trying to get dashboards right for enterprise accounts. The defaults don't quite fit. What did you change?

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CES

Comments

theo_sato_8ad0d

Honestly auto-theming didn't move CES for us. HubSpot did more.

kiran_quinn_91dfa

+1. The Intercom step is where ours kept breaking.

esme_trin_eae51

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

carl_calvi_e3754

Curious what cadence you landed on. We over-asked and renewal rate tanked.

mira_lund_e159a

Same setup here. In our case it came down to the in-app survey being too broad.

cole_calvi_f5914

Spent a week on this. The fix was tying dashboards to the account owner field.