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Segment vs Microsoft Teams for pushing response routing data?

kiran_nair_28f09

We're working through journey alerts and we switched CRMs last month. Curious how others have handled it, especially around the health score. Any rules of thumb?

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felix_rourke_0463c

Have you tried routing it through Segment? Fixed the CSAT gap for us.

nadia_vance_ff0e0

Have you tried routing it through HubSpot? Fixed the NPS gap for us.

esme_mehta_f16fe

We measure NPS weekly now and it's made CES tracking decisions much easier.

paul_dunn_07ec8

Honestly CSAT surveys didn't move time-to-resolution for us. Microsoft Teams did more.

tara_nair_eb2d2

Same setup here. In our case it came down to journey alerts being too broad.

gus_okafor_40b64

We measure CES weekly now and it's made CES tracking decisions much easier.

owen_reyes_9a1ff

Honestly the feedback widget didn't move renewal rate for us. Zendesk did more.

aisha_dunn_3f479

+1. The Zapier step is where ours kept breaking.