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the in-app survey behaving oddly since volume tripled after launch — ideas?

priya_marsh_4adeb

Posting this for renewals at risk. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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wade_frei_a194d

Curious what cadence you landed on. We over-asked and churn tanked.

sam_quinn_8d7a4

Curious what cadence you landed on. We over-asked and CES tanked.

yuki_calvi_6cc1e

Same setup here. In our case it came down to segments being too broad.

esme_lund_a04a7

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

wade_quinn_402c2

+1. The HubSpot step is where ours kept breaking.

theo_voss_55043

Same setup here. In our case it came down to journey alerts being too broad.