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Moved CES with CES tracking — here's our setup

wade_akoto_98fe2

We measured churn before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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maya_mehta_6b8a5

Curious what cadence you landed on. We over-asked and the health score tanked.

aisha_dunn_6aec0

We hit this too. Scoping the in-app survey to trial users first made it manageable.

wade_nair_948c6

Honestly dashboards didn't move time-to-resolution for us. Snowflake did more.

omar_voss_8626e

Honestly dashboards didn't move NPS for us. Zendesk did more.

ned_holt_fa6ea

We measure renewal rate weekly now and it's made response routing decisions much easier.

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