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Stopping NPS from sliding after we scaled past 5,000 accounts?

theo_holt_a15ec

Quick one. Since we switched CRMs last month, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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Enterprise

Comments

lena_ng_c48a9

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

nina_dunn_358cb

+1. The Marketo step is where ours kept breaking.

maya_rourke_718b3

Honestly the in-app survey didn't move churn for us. Zendesk did more.

yuki_quinn_9df87

We hit this too. Scoping segments to our SMB tier first made it manageable.

marcus_calvi_b5a09

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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