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Is there a way to break out churn by self-serve users?

maya_sato_e093c

Posting this for renewals at risk. We care most about the health score and I'm not sure segments is the lever. Talk me out of it?

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diego_reyes_d9ec5

Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.

lena_quinn_1b5fe

Spent a week on this. The fix was tying CES tracking to the account owner field.

zoe_lund_7223c

Spent a week on this. The fix was tying the in-app survey to the account owner field.

diego_sato_bace1

Curious what cadence you landed on. We over-asked and CSAT tanked.

dana_soto_ff0a8

Spent a week on this. The fix was tying CES tracking to the account owner field.

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