Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a response routing config issue or are we reading it wrong?
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
