nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How we cut time-to-resolution reporting from days to minutes

hana_vance_76bf5

We measured NPS before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

Find more posts tagged with

Comments

omar_marsh_4a407

Following. We're about to do the same thing for self-serve users.

omar_ng_05462

Spent a week on this. The fix was tying dashboards to the account owner field.

ruth_calvi_7463a

Spent a week on this. The fix was tying NPS surveys to the account owner field.

hana_vance_61b49

Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.

ivy_voss_f9572

Worth checking your NPS window. Ours was skewed until we narrowed it.

mira_webb_9162b

Following. We're about to do the same thing for renewals at risk.

zoe_carr_d720d

Honestly the in-app survey didn't move renewal rate for us. Zendesk did more.

ivy_dunn_c7d2c

Following. We're about to do the same thing for self-serve users.