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Pulling CSAT out through the API for our warehouse

carl_reyes_a4647

We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?

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kiran_trin_ab34c

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_carr_2327f

Have you tried routing it through Slack? Fixed the CES gap for us.

zoe_reyes_f6e31

Same setup here. In our case it came down to CSAT surveys being too broad.

theo_quinn_9ace6

Worth checking your NPS window. Ours was skewed until we narrowed it.

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