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How do you handle the feedback widget when we switched CRMs last month?

aisha_dunn_b2373

Trying to get journey alerts right for our SMB tier. The defaults don't quite fit. What did you change?

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Feedback Widget

CRM Migration

Comments

marcus_frei_a1abc

Same setup here. In our case it came down to journey mapping being too broad.

liam_boyd_16ec4

Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.

liam_pratt_965c6

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

esme_calvi_1801d

Honestly session replay didn't move renewal rate for us. Slack did more.

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