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Our playbook for segments across renewals at risk

cole_voss_c57fd

We measured the health score before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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gus_trin_2df8d

Following. We're about to do the same thing for self-serve users.

diego_mehta_79632

Honestly response routing didn't move CSAT for us. Microsoft Teams did more.

jack_nair_6c4fb

Spent a week on this. The fix was tying auto-theming to the account owner field.

marcus_calvi_b5a09

Following. We're about to do the same thing for trial users.

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