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Stopping time-to-resolution from sliding after we moved to a quarterly cadence?

kiran_sato_60a78

Posting this for enterprise accounts. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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Time to Resolution

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lena_voss_56fc8

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

owen_quinn_549a8

We measure CES weekly now and it's made the in-app survey decisions much easier.

ned_soto_bdeba

We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.

sofia_webb_e38e3

Spent a week on this. The fix was tying journey mapping to the account owner field.

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