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Our playbook for CES tracking across new onboarding cohorts

gus_boyd_01b1f

Quick one. Since volume tripled after launch, our NPS has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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liam_dunn_a10a7

Spent a week on this. The fix was tying journey alerts to the account owner field.

diego_lund_537d5

Worth checking your the health score window. Ours was skewed until we narrowed it.

priya_dunn_1af62

Same setup here. In our case it came down to NPS surveys being too broad.

tom_hale_d072f

Same setup here. In our case it came down to the in-app survey being too broad.

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