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How do you handle the in-app survey when we added a second product line?

ravi_ng_6d4b9

Posting this for renewals at risk. We care most about NPS and I'm not sure CES tracking is the lever. Talk me out of it?

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maya_mehta_73f84

Have you tried routing it through Slack? Fixed the churn gap for us.

wade_holt_4cda1

We hit this too. Scoping the in-app survey to trial users first made it manageable.

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