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Is there a way to break out response rate by enterprise accounts?

gus_quinn_64747

Trying to get NPS surveys right for self-serve users. The defaults don't quite fit. What did you change?

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Response Rate

Enterprise

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bea_pace_9711f

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

omar_rourke_c88ad

Following. We're about to do the same thing for renewals at risk.

jack_dunn_dba9e

Following. We're about to do the same thing for self-serve users.

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