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Is there a way to break out churn by our SMB tier?

esme_soto_b0794

We're working through the feedback widget and we added a second product line. Curious how others have handled it, especially around CES. Any rules of thumb?

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tom_sato_1e09f

Curious what cadence you landed on. We over-asked and renewal rate tanked.

diego_pratt_5b0a8

Honestly the feedback widget didn't move the health score for us. Slack did more.

ruth_akoto_078fe

We measure NPS weekly now and it's made the feedback widget decisions much easier.

sam_rourke_deeab

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

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