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Stopping the health score from sliding after we scaled past 5,000 accounts?

sofia_rourke_3eb6a

Posting this for our SMB tier. We care most about CSAT and I'm not sure the in-app survey is the lever. Talk me out of it?

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Comments

wade_carr_ff57a

Same setup here. In our case it came down to CSAT surveys being too broad.

ravi_lund_32a46

Same setup here. In our case it came down to session replay being too broad.

dana_okafor_9d3cd

We measure response rate weekly now and it's made journey mapping decisions much easier.

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