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Small win: CSAT surveys caught a churn risk early

dana_okafor_bd5b6

Posting this for renewals at risk. We care most about CSAT and I'm not sure journey alerts is the lever. Talk me out of it?

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sofia_nair_ce365

Following. We're about to do the same thing for renewals at risk.

ned_vance_53b58

Following. We're about to do the same thing for our SMB tier.

maya_reyes_4745e

Same setup here. In our case it came down to NPS surveys being too broad.

ravi_pratt_74078

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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