We're working through NPS surveys and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?
+1. The Segment step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and response rate tanked.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying journey alerts to the account owner field.
