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Moved renewal rate with response routing — here's our setup

esme_hale_9d4ac

We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

kiran_akoto_a572f

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

wade_reyes_b9ae4

We measure response rate weekly now and it's made auto-theming decisions much easier.

sam_voss_cfa96

Following. We're about to do the same thing for our SMB tier.

tom_mehta_cafa3

Worth checking your response rate window. Ours was skewed until we narrowed it.

ravi_frei_e1eb6

Honestly the feedback widget didn't move NPS for us. Segment did more.

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