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Best way to set up dashboards for trial users?

ned_dunn_f301f

Half our team lives in Slack, so getting NPS surveys data in there matters. How clean has that been for you?

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Comments

cole_carr_91d66

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

yuki_okafor_fa5c8

Honestly segments didn't move renewal rate for us. Zendesk did more.

maya_reyes_4745e

Spent a week on this. The fix was tying the feedback widget to the account owner field.

aisha_akoto_97d60

Same setup here. In our case it came down to session replay being too broad.

ivy_rourke_4a773

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

dana_rourke_46023

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

owen_pace_4a4b6

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

maya_rourke_7b1ef

Worth checking your CES window. Ours was skewed until we narrowed it.

bea_pace_a65f0

Spent a week on this. The fix was tying session replay to the account owner field.

ravi_soto_00019

We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.