Trying to get the feedback widget right for renewals at risk. The defaults don't quite fit. What did you change?
Same setup here. In our case it came down to the in-app survey being too broad.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Honestly segments didn't move CES for us. Intercom did more.
Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.