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Roles and permissions for our SMB tier on the NPS surveys?

jack_holt_a9b80

Posting this for renewals at risk. We care most about NPS and I'm not sure the in-app survey is the lever. Talk me out of it?

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elena_boyd_98b9b

Following. We're about to do the same thing for enterprise accounts.

omar_pratt_a9929

Honestly auto-theming didn't move time-to-resolution for us. Jira did more.

tom_soto_17640

+1. The Intercom step is where ours kept breaking.

sam_quinn_8d7a4

Have you tried routing it through Salesforce? Fixed the CES gap for us.

hana_trin_e76bb

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ivy_sato_f0b72

Worth checking your renewal rate window. Ours was skewed until we narrowed it.