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Webhook for auto-theming firing twice — dedupe advice?

lena_holt_f50b6

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure session replay is the lever. Talk me out of it?

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Comments

kiran_calvi_b4e31

+1. The Jira step is where ours kept breaking.

ned_webb_27b43

Curious what cadence you landed on. We over-asked and CSAT tanked.

felix_frei_eda17

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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