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Roles and permissions for trial users on the CSAT surveys?

lena_quinn_51031

Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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ravi_akoto_be3d5

Have you tried routing it through Marketo? Fixed the CSAT gap for us.

hana_trin_ce814

Honestly NPS surveys didn't move the health score for us. HubSpot did more.

ravi_holt_a5def

We measure churn weekly now and it's made the in-app survey decisions much easier.

kiran_voss_dac56

Same setup here. In our case it came down to the in-app survey being too broad.

theo_sato_8ad0d

Same setup here. In our case it came down to dashboards being too broad.

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