Posting this for renewals at risk. We care most about CSAT and I'm not sure journey mapping is the lever. Talk me out of it?
We measure NPS weekly now and it's made journey alerts decisions much easier.
Curious what cadence you landed on. We over-asked and NPS tanked.
Honestly auto-theming didn't move CSAT for us. Slack did more.
+1. The Segment step is where ours kept breaking.