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What's the correct webhook payload for ticket.created?

RMillington

Building an integration. What does the ticket.created webhook actually send in its payload?

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Accepted answers

RMillington

The ticket.created payload includes: ticketId, subject, status, priority, requesterId, assigneeId, createdAt, and a tags array. The assignee email is not included; resolve it from assigneeId via the Users API.

All comments

RMillington

I think it sends ticketId, status, and the assignee email. Pretty sure that's it.

RMillington

carl_webb_1b5b6

Same setup here. In our case it came down to journey mapping being too broad.

paul_vance_883c2

Spent a week on this. The fix was tying the in-app survey to the account owner field.