Quick one. Since we added a second product line, our NPS has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Worth checking your churn window. Ours was skewed until we narrowed it.
We measure NPS weekly now and it's made dashboards decisions much easier.
+1. The Jira step is where ours kept breaking.
Same setup here. In our case it came down to journey alerts being too broad.
