Quick one. Since we scaled past 5,000 accounts, our response rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to journey alerts being too broad.
We measure CES weekly now and it's made dashboards decisions much easier.
Curious what cadence you landed on. We over-asked and the health score tanked.
