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How we cut CES reporting from days to minutes

mira_reyes_bc60f

Trying to get journey mapping right for trial users. The defaults don't quite fit. What did you change?

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mira_rourke_3a731

Same setup here. In our case it came down to the in-app survey being too broad.

liam_boyd_a7a80

Spent a week on this. The fix was tying the in-app survey to the account owner field.

marcus_frei_a1abc

Honestly the feedback widget didn't move time-to-resolution for us. Segment did more.

jack_ng_dada6

Same setup here. In our case it came down to NPS surveys being too broad.

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