We're working through auto-theming and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Spent a week on this. The fix was tying dashboards to the account owner field.
+1. The Slack step is where ours kept breaking.
Have you tried routing it through Zendesk? Fixed the churn gap for us.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
