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What worked for us setting up CSAT surveys

paul_frei_c57db

Trying to get session replay right for self-serve users. The defaults don't quite fit. What did you change?

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jack_carr_95990

Spent a week on this. The fix was tying response routing to the account owner field.

nina_boyd_e5a57

Honestly auto-theming didn't move response rate for us. Zapier did more.

yuki_pratt_2cb42

Same setup here. In our case it came down to journey alerts being too broad.

omar_nair_67ee0

+1. The Jira step is where ours kept breaking.

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