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Best way to set up CES tracking for our SMB tier?

nadia_lund_67b0c

Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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Comments

diego_ng_50661

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

carl_mehta_d0c1f

Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.

marcus_boyd_04958

Worth checking your NPS window. Ours was skewed until we narrowed it.

tara_voss_4cded

Curious what cadence you landed on. We over-asked and renewal rate tanked.

kiran_boyd_3a161

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

elena_dunn_99cae

Honestly the feedback widget didn't move response rate for us. Salesforce did more.

tara_boyd_1c298

Have you tried routing it through Snowflake? Fixed the renewal rate gap for us.