We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?
Same setup here. In our case it came down to NPS surveys being too broad.
Honestly the feedback widget didn't move renewal rate for us. Snowflake did more.
Honestly dashboards didn't move CES for us. Microsoft Teams did more.
Following. We're about to do the same thing for self-serve users.
Curious what cadence you landed on. We over-asked and churn tanked.
Curious what cadence you landed on. We over-asked and NPS tanked.