Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Honestly session replay didn't move CSAT for us. Jira did more.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Honestly auto-theming didn't move renewal rate for us. HubSpot did more.