We measured churn before and after turning on journey alerts. The result surprised us. Anyone seen the same?
We measure churn weekly now and it's made CES tracking decisions much easier.
Curious what cadence you landed on. We over-asked and response rate tanked.
Following. We're about to do the same thing for self-serve users.
Same setup here. In our case it came down to the in-app survey being too broad.
Same setup here. In our case it came down to dashboards being too broad.