We're working through response routing and we scaled past 5,000 accounts. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Curious what cadence you landed on. We over-asked and the health score tanked.
+1. The Zapier step is where ours kept breaking.
We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
