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Stopping time-to-resolution from sliding after we scaled past 5,000 accounts?

esme_calvi_1801d

Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

maya_pratt_78e73

Worth checking your CES window. Ours was skewed until we narrowed it.

ned_calvi_edf6a

We hit this too. Scoping session replay to enterprise accounts first made it manageable.

yuki_calvi_79c4c

We measure NPS weekly now and it's made journey alerts decisions much easier.

nina_quinn_033bf

We measure renewal rate weekly now and it's made segments decisions much easier.

ivy_sato_27d20

Spent a week on this. The fix was tying response routing to the account owner field.

diego_sato_bace1

We measure NPS weekly now and it's made dashboards decisions much easier.

maya_okafor_c5bd3

Honestly response routing didn't move the health score for us. Marketo did more.

paul_frei_c57db

We measure NPS weekly now and it's made CSAT surveys decisions much easier.