We're working through NPS surveys and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?
Honestly auto-theming didn't move time-to-resolution for us. Zapier did more.
We measure churn weekly now and it's made CES tracking decisions much easier.
Spent a week on this. The fix was tying dashboards to the account owner field.
