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Reusable dashboards setup we share with new CSMs

ruth_marsh_77b58

We're working through journey alerts and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?

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Comments

theo_voss_55043

Worth checking your response rate window. Ours was skewed until we narrowed it.

cole_frei_8352f

We hit this too. Scoping response routing to trial users first made it manageable.

carl_frei_d4702

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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