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How we cut NPS reporting from days to minutes

esme_mehta_f16fe

Trying to get journey mapping right for enterprise accounts. The defaults don't quite fit. What did you change?

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nadia_okafor_7bc06

+1. The Segment step is where ours kept breaking.

gus_okafor_40b64

Worth checking your churn window. Ours was skewed until we narrowed it.

paul_okafor_a5ec4

+1. The Zendesk step is where ours kept breaking.

priya_akoto_8ac43

+1. The Microsoft Teams step is where ours kept breaking.

wade_sato_0770e

Following. We're about to do the same thing for new onboarding cohorts.

ruth_pratt_d1c43

Worth checking your the health score window. Ours was skewed until we narrowed it.

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