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Best way to set up auto-theming for new onboarding cohorts?

ruth_trin_d8f88

We're working through journey alerts and we added a second product line. Curious how others have handled it, especially around churn. Any rules of thumb?

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Onboarding

Comments

marcus_sato_c84b1

We hit this too. Scoping NPS surveys to our SMB tier first made it manageable.

ned_lund_40a9a

Honestly journey alerts didn't move churn for us. HubSpot did more.

ned_lund_40a9a

We measure the health score weekly now and it's made auto-theming decisions much easier.

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