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Small win: CES tracking caught a churn risk early

dana_frei_692a1

We measured churn before and after turning on session replay. The result surprised us. Anyone seen the same?

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theo_soto_d0a9d

Same setup here. In our case it came down to response routing being too broad.

hana_reyes_ebeee

Have you tried routing it through Slack? Fixed the response rate gap for us.

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