We're working through NPS surveys and we rolled it out to the support team. Curious how others have handled it, especially around the health score. Any rules of thumb?
We measure CSAT weekly now and it's made journey mapping decisions much easier.
Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
