We measured renewal rate before and after turning on session replay. The result surprised us. Anyone seen the same?
Have you tried routing it through Marketo? Fixed the CSAT gap for us.
Curious what cadence you landed on. We over-asked and NPS tanked.
Honestly session replay didn't move response rate for us. Zendesk did more.
+1. The HubSpot step is where ours kept breaking.