Trying to get response routing right for enterprise accounts. The defaults don't quite fit. What did you change?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.
Honestly journey alerts didn't move time-to-resolution for us. Slack did more.
Worth checking your NPS window. Ours was skewed until we narrowed it.